FAQs

Memberships are non-transferable and may only be used by the individual member. However, we do offer Family Memberships at a discounted rate, allowing multiple family members to enjoy Tranquility Now under one plan. Ask our team for details on how to set this up.

Expect a calm, private, and efficient wellness experience. You'll remain fully clothed and be guided to one of our state-of-the-art zero-gravity massage chairs. After selecting your full customizable massage program and any enhancements, simply recline and relax as the chair delivers a full-body massage. Guided meditation will play softly through your headset (or can be turned off if you prefer silence). Sessions are 20 or 30 minutes, and most guests leave feeling deeply relaxed, recharged, and mentally clear—all in less time than a lunch break.

Booking is quick and easy. Members can schedule sessions anytime using our Tranquility Now mobile app, available for iOS and Android. You can also call us or stop by in person. Same-day appointments are often available, and our system is designed to eliminate long waits—so you can relax on your schedule. The best way is through our mobile app. It’s efficient and you’re can "skip the line" with a just a few clicks and your chair will be waiting for you. If you prefer to call simply dial 585-417-8200 and our friendly attendants will schedule you at your convenience. 

Unused sessions may roll over, depending on your membership type. Gold Members can roll over some sessions per billing cycle if the account remains active. For full details on rollover policies, feel free to call or stop by—we’re happy to walk you through it.

Unfortunately, we are not currently eligible for HSA or FSA reimbursement. While our services are wellness-focused and therapeutic, they are not classified under eligible medical expenses by most HSA/FSA providers.

No medical claims are warranted or implied by the use of this product.

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Please consult your doctor. Children should be supervised to ensure that they do not play with the appliance. Children under 14 years old are prohibited from using the appliance.

Your safety and comfort are our top priority. All massage chairs and touchpoints are thoroughly sanitized between each session using medical-grade disinfectants. We also provide disposable headrest covers, and our studio is professionally cleaned on a regular schedule. Hand sanitizer is available throughout the space, and we follow strict hygiene protocols to maintain a clean, relaxing environment for every guest. Learn more about our updated safety and sanitation protocols here.

Yes! Tranquility Now is a perfect fit for corporate wellness events, bridal parties, book clubs, girls’ night out, and employee appreciation days. Whether you're planning something for your team or just a relaxing treat with friends, we’d love to help. You or your HR representative can contact us at info@tranquilitynow.com to coordinate a customized group experience

For optimal results, we recommend 1–2 sessions per week. Regular use helps reduce stress, ease muscle tension, improve circulation, and support mental clarity. Our membership plans are designed around this ideal frequency, making it easy to maintain your wellness routine consistently and affordably.

Yes—zero-gravity massage is extremely safe for most people. Our chairs are manufactured by Human Touch®, a leader in therapeutic massage technology with over 40 years of research and innovation. The zero-gravity position was inspired by NASA to reduce spinal pressure and improve circulation. As always, if you have a medical condition or specific concerns, we recommend consulting your healthcare provider before beginning any new wellness routine.

Human Touch zero gravity massage chairs are the only chairs endorsed by Dr. Ferris and the World Federation of Chiropractors.

The chairs used accommodate up to 350 lb individuals.

While we don’t offer traditional couples massages, many guests enjoy booking side-by-side sessions in our private, peaceful space. Each person receives their own customized zero-gravity experience, and it’s a great way to relax together—without needing a therapist or shared room.

Our 20-minute zero-gravity massage delivers results comparable to a traditional 60-minute massage—thanks to full-body coverage, consistent pressure, and the efficiency of our advanced technology. Traditional massage therapists work one area at a time, but our chairs target your neck, back, glutes, legs, and feet simultaneously, maximizing results in less time. Plus, there's no need to disrobe, no oils, and no waiting weeks for an appointment.

Tranquility Now offers a modern, time-efficient alternative to the traditional spa experience. While luxury spas focus on ambiance and hands-on treatment, our advanced zero-gravity chairs deliver deep, therapeutic results—without the need to undress, use oils, or block off an entire afternoon. You’ll enjoy full-body massage, guided meditation, and a calming atmosphere in a fraction of the time and cost. It’s perfect for busy professionals, wellness seekers, and anyone who wants to feel amazing without the wait.

You’ll enjoy relaxation and tranquility without the awkwardness of removing clothing, messy oils, talking or gratuity.

Simply come in and enjoy and you’re right back to your day without missing a beat. It’s pretty incredible!. :)

Tranquility Now is an automated wellness experience combining zero-gravity massage with guided meditation. Designed for efficiency and comfort, our sessions offer deep physical and mental relaxation without the need to disrobe, use oils, or schedule weeks in advance.

Our core sessions are 30 minutes, but we also offer a 20-minute option. Because the massage chairs work on your entire body simultaneously, a 30-minute session delivers the benefits of a traditional 60-minute massage.

No. All sessions are fully clothed. Simply sit back, relax, and enjoy the experience—no oils, no mess, no awkwardness.

Gold Members receive 4 massages per month, discounted enhancements ($5 each), and app-based booking access and many additional perks.

Black Card Members enjoy unlimited massages, free enhancements, and VIP priority access and many other perks.

All members also receive guided meditation access and exclusive promotions.

Yes! Our introductory BOGO offer lets you experience two sessions for the price of one—perfect for comparing 20- and 30-minute sessions before choosing the right membership for you.

Tranquility Now is a locally owned, doctor-led wellness studio founded by Dr. William Ferris, a renowned chiropractor recognized 11 years in a row by the American Institute of Chiropractors for outstanding patient satisfaction. Our services are built on clinical insight and real-world results—not just relaxation.

We offer 13 proprietary, doctor-designed massage sequences targeting stress, tension, and recovery. Each session is fully customizable with options like foot reflexology, targeted pressure zones, and soothing heat, delivering an efficient, deeply restorative experience unlike anything else in the wellness space.

Yes. We offer flexible commitment terms (4, 6, and 12 months). Early cancellations require 30-day notice and a $99 early termination fee. To cancel, visit us in person to complete a cancellation form.

While our services are generally safe and non-clinical, individuals with certain medical conditions should consult their physician before use. We reserve the right to restrict access if safety is a concern.